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Staff Education

Telephone Shoppers

Find out how to turn phone shoppers into patients. When someone calls asking about the price, how do you communicate that you offer the very best? How can you set your practice apart from the others? This webinar will show you how!

Price
$35 (Non-Members $60) Per Practice
Speaker
Mary Schmidt, ABOC, CPO
Location
Online Class

Center for Paraoptometric Education (CPE)

Get newer staff up to speed in the optical…fast! This three-day 
intensive, hands-on program will help staff learn how to perform
 most duties necessary in the optical, as well as troubleshoot and problem 
solve on their own. Most importantly, it will help them understand 
WHAT to do and WHY they're doing it!

Price
$495 (Non-Members $675) Per Person
Speaker
Mary Schmidt, ABOC, CPO & Jill Luebbert, CPOT, ABOC
Location
Pleasanton, CA

Frame Selection Workshop

Become an expert frame stylist! Find out how to give your patients the best eyewear for their vision needs that are also comfortable, attractive and make them feel good.This fun and informative, hands-on workshop features current collections of designer frames. Recommended for all optical staff.

Price
$95 (Non-Members $140) Per Person
Speaker
Mindi Lewis, ABOC, FNAO
Location
Pleasanton, CA
Credits
2 Hours ABO Credit

Office Leaders: Managing Under Stress

Want to sharpen your skills at handling stressful situations? Spend the day with us and find out how to decrease conflict, promote teamwork, help your staff manage change, and effectively deal with difficult people and challenging situations. This session will also show you how to develop a management style that people respond to and respect, and how to stay productive and positive when you’re overwhelmed.

Price
$165 (Non-Members $215) Per Person
Speaker
Mary Schmidt, ABOC, CPO
Location
Walnut Creek, CA
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